Sumasoft's AI Transformation | Success Story
Case Study

Sumasoft's AI Transformation - Success Story

Discover Sumasoft's operational revolution: 100% security accuracy, improved internal system security, and 60% faster processing.

100%

Security execution accuracy

92%

Enhanced internal system security and traceability

60%

Reduced Processing Time

“A great platform that helped us get qualified leads & reduce no response rate. I've already recommended others to use the same.”

Product Used
Engage
Connect
“A great platform that helped us get qualified leads & reduce no response rate. I've already recommended others to use the same.”

Ashish Rana
Digital Marketing Lead
Product Used
Engage
Connect
“Everything you need to manage your team and learn more about the organization in one amazing tool! I liked the old design but I definitely love the new one! Very friendly and easy to navigate user interface. Definitely a holistic approach.”
Michael Benedict
Corporate Compliance Officer
Product Used
Engage
Connect
“With WhatsApp marketing tool we could achieve real time interaction with our valued customer. The team has demonstrated a highly adaptive and engaging approach from the beginning.”
Varsha Patil
Head Customer Technology
Product Used
Engage
Connect
“A great platform that helped us get qualified leads & reduce no response rate. I've already recommended others to use the same.”
Ashish Rana
Digital Marketing Lead
Product Used
Engage
Connect
“A great platform that helped us get qualified leads & reduce no response rate. I've already recommended others to use the same.”
Ashish Rana
Digital Marketing Lead
Product Used
Engage
Connect
“A great platform that helped us get qualified leads & reduce no response rate. I've already recommended others to use the same.”
Ashish Rana
Digital Marketing Lead
Product Used
Engage
Connect

Executive Summary

Sumasoft, a seasoned BPO solutions provider, encountered challenges associated with data capture, image quality, and processing efficiency. This executive summary highlights how the integration of Omind products addressed these challenges, resulting in rapid response times, reduced data entry errors, and improved workflow management.

Use Case

Discover how Sumasoft implemented Omind's smart self-service solutions to streamline data capture processes, ensuring optimal image quality and reducing dependency on human efficiency. Dive into real-world scenarios showcasing expedited processing, rapid customer response times, and improved overall performance in workflow management.

Challenge

Sumasoft faced challenges typical of BPOs, including capturing data from various file formats and forms. The reliance on human speed and accuracy impacted data quality, leading to inefficiencies in processing. Explore the obstacles overcome during this transformative journey.

Solution

Explore how Sumasoft overcame BPO challenges by adopting Omind's end-to-end solutions. Discover the innovative approach that expedited processing, substantially reduced data entry time and errors, and ultimately enhanced the overall performance of workflow management.

 

Results

  • Expedited processing and rapid response times achieved
  • Substantial reduction in data entry errors
  • Increased efficiency in managing workflow
  • Positive impact on overall performance

100%

Security execution accuracy

92%

Enhanced internal system security and traceability

Summary

Sumasoft's journey from asset-centric processes to AI-based systems is a testament to innovation in BPO solutions. The integration of Omind products not only addressed challenges but also brought about remarkable benefits, transforming customer experiences and enhancing operational efficiency.

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