Calibration Process Optimization: How AI is Changing the Quality Game
Let’s be honest—calibration meetings aren’t anyone’s favorite part of the job. If you’ve ever sat through hours of debating why one evaluato...
ARYA as Coach: Helping Agents Speak Clearly and Confidently
Let’s be honest—how many times have you spoken to a customer service agent and found yourself saying, “Sorry, could you repeat that?” It’s n...
How Apple Tracks Social Buzz During Product Launches — And What You Can Learn From It
Let’s be honest. We’ve all tuned in to an Apple event at least once — either out of genuine excitement or pure curiosity. But while we’re marv...
How Voice AI is Helping Utility Companies Automate Outage Reporting
When the lights go out or a gas line fails, customers don’t want to wait on hold. They want answers—fast, clear, and reliable. And as energy and u...
LeadsCon 2025 – Experience AI-Powered Innovation with Omind
Are you ready to take your lead generation strategy to the next level? Join Omind in partnership with Boomsourcing at LeadsCon 2025 from April 7–9 a...
Remote and Hybrid Team Quality Management: Best Practices for Distributed Operations
Let’s face it—remote and hybrid work isn’t going anywhere. Whether your team is logging in from different cities or splitting time between home ...
How Arya Scores the Human Side of CX: Compliance Meets Compassion
A customer calls in, frustrated about a billing issue. The agent responds politely, checks all the boxes—follows the script, verifies the account, o...
How Universities Use Voice AI to Transform Student Services
Imagine a world where a student doesn’t have to wait hours in line or chase email threads just to get a fee receipt or find out when their classes s...
Community Building: How PlayStation Uses Social Insights to Foster Brand Loyalty
What makes someone not just play a game but proudly wear its merch, stream it on launch night, and recommend it to every friend in their circle? It’...
Multilingual Quality Management: Keeping Quality Consistent Across Borders (and Languages)
Imagine this: Your brand is growing fast. You now serve customers in India, Germany, Brazil, and Japan. Exciting, right? But here comes the twist—yo...