Long-form conversations on CX, AI, and the real mechanics of running contact centers — one episode per month. New season kicking off now.
A quick shape of where you’ll find us this year. Exact booth numbers and speaking slots confirmed closer to each event.
No public events
Arya + AI QMS
Manila · June 16–18
Industry briefing
Las Vegas · Aug 25
London · Sep 10
Bengaluru · Oct
NYC · Nov
Dubai · Dec
Omind Pulse is the podcast for people who actually run contact centers, BPOs, and enterprise CX operations. We sit down with founders, operators, engineers, and customers to talk about what’s working, what’s breaking, and what’s actually changing — without the usual vendor-marketing gloss.
Each episode is a 45-minute interview recorded in our Kolkata studio. No sponsor reads. No lead-magnet pitches. Just long-form conversations with people who’ve done the work.
Hosted by the Omind team, informed by 21 years of Fusion CX operating history, and built for the kind of people who skip the first ten minutes of most podcasts.
Omind editorial team
~45 minutes
Monthly
We look for operators, engineers, and founders with something specific to say about CX, AI, and how the two actually fit together — not abstract thought leaders. If that’s you, send us a note.
