Third-party recognition · 2024–2025
Five industry awards across two years, from three continents. Plus customer reviews, analyst coverage, and press mentions. We don’t put much stock in the “innovation is in our DNA” framing — but when other operators, judges, and analysts look at what we ship, they tend to like it. Here’s the receipts.
Industry
awards
5
Continents
won in
3
Consecutive
years recognized
2
Industry
bodies
4
The trophy shelf
Chronologically, oldest forward. Each award carries the issuing body, the category won, and the geography where it was presented.
The honest read
01
Winning the Smart CX Summit in consecutive years (2024 then 2025) means the same body of judges thought our work improved enough year-over-year to award us again. One win is a lucky breakout; two is pattern recognition.
02
Recognition in both South Asia (Bengaluru) and the Middle East (Dubai) within single years proves the product actually works across regulatory and language contexts — not just in the home market.
03
“Best AI Solution for Contact Centers.” “Best AI Consulting for Customer Experience.” These aren’t generic “most innovative startup” plaques — they’re category-specific awards in the exact space we operate in.
04
We’re proud of these, but they don’t close deals. What closes deals is 120+ enterprise clients running Omind in production today. If you’re evaluating us, trust the case studies more than the trophies.
Reviews & ratings
G2
Customer reviews
4.6 / 5.0
★★★★★
“Customers Love Us” badge — reflecting aggregate scores across AI QMS and Conversational AI.
SourceForge
Software directory
4.5 / 5.0
★★★★☆
Featured listing for Omind AI QMS — with verified-user reviews spanning BPO, healthcare, and financial services.
MBE · NMSDC
Certifications
2 active
✓✓
Minority Business Enterprise and NMSDC certifications — relevant for US enterprise procurement programs.
In the press
August 2025
Omind wins Best Innovation in CX at the 8th Smart CX Summit in Dubai.
June 2025
How Fusion CX is scaling AI quality management to 100% audit coverage.
April 2025
Omind takes Best AI Solution for Contact Centers at 7th Smart CX Summit.
February 2025
Recognised at the Middle East Gen AI & Analytics Summit — Best AI Consulting for CX.
August 2024
Omind debuts at Smart CX Summit — Best AI Innovation in Customer Experience.
The awards are nice. What matters more is whether Omind can move a number in your operation next quarter.
