How Omind Arya’s AI-Powered Quality Auditor Persona is Changing the Future of QA
In a world where quality matters more than ever, ensuring that every product and service meets the highest standards is essential. Traditional quality...
Blogs
Voice of Customer Programs: How Leading Brands Like Apple Integrate Social Insights
In today’s fast-paced business environment, staying in tune with customer feedback is crucial for success. That’s where Voice of Customer (VoC) pr...
Hospitality Sector Innovation: How Hotels Use Voice AI for Guest Services
In the fast-paced world of hospitality, where guests expect seamless and personalized experiences, the role of technology has never been more crucial....
Quality Management ROI: Unpacking the Impact of AI-Powered Auditing
We’ve all heard the phrase: “Quality is everyone’s responsibility.” But when it comes to customer interactions, how often does that truly tran...
Transforming Customer Feedback into Product Enhancements with Arya
In today’s dynamic business environment, understanding and acting on customer feedback is crucial for product success. However, the challenge li...
Voice Commerce Revolution: How E-commerce Brands are Boosting Sales with Conversational AI
“Hey Alexa, add running shoes to my cart.” And just like that, without typing or tapping, a purchase is underway. Welcome to the voice ...
Brand Health Monitoring: What Coca-Cola and Pepsi Know About Their Online Reputation
Have you ever wondered how massive brands like Coca-Cola and Pepsi keep their online reputation in check? In today’s digital world, where everything...
Training Needs Analysis with AI QMS: Identify Skill Gaps Fast, Train Smarter
Imagine this: You’re managing a team of 150 customer service reps. Everyone’s working hard—but performance is dipping, customer satisfaction is ...
How Southwest Airlines Used Social Listening to Manage a Travel Crisis
When operations went off course, Southwest Airlines found clarity not in control rooms—but in customer conversations. Here’s how social listening ...
Financial Services Transformation: How Banks Are Leveraging Voice AI for Customer Support
Imagine calling your bank and getting instant answers—no long hold times, no complicated menu options. Just a natural, intelligent conversation that...