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AI-Powered Quality Management & CX Automation for Contact Centers

Omind evaluates every customer interaction automatically — scoring calls, deploying voicebots, neutralizing accents, and surfacing workforce insights in real time. Reduce AHT, improve CSAT, and scale without adding headcount.

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Built for CX & Contact Center Leaders

For-Contact-Center-Heads

For Contact
Center Leaders

Your QA team can’t listen to every call. Omind can — at a fraction of the cost.
Automate quality monitoring across customer interactions using AI-powered QA. Identify performance gaps faster, improve agent coaching, and strengthen compliance without expanding QA teams.

For-Digital-Transformation-Leaders

For Digital Transformation
Leaders

Deploy AI voicebots, chatbots, and interaction analytics that integrate seamlessly with your existing CRM and telephony stack. Automate routine support interactions, reduce operational costs, and scale CX operations — without rebuilding your infrastructure.

IT-Security-Teams

For IT and
Security Teams

Omind is built for enterprise deployment from the ground up — with secure architecture, role-based access control, and compliance-ready infrastructure that meets the demands of regulated industries, including BFSI and healthcare. Integrate confidently into your existing stack without compromising data security or governance.

 

Our Solutions

Transform Your Business with Versatile Range of Solutions

Every customer interaction tells a story. Omind listens to all of them — automatically scoring quality, deploying intelligent conversations, clearing communication barriers, and surfacing workforce insights so your contact center runs smarter, not harder. 

AI-Powered Quality Management (AI QMS)

Replace manual QA sampling with AI-driven call auditing that evaluates every interaction.

Omind’s AI QMS analyzes every customer conversation to surface compliance risks, sentiment trends, and coaching opportunities — giving quality teams full visibility into agent performance while cutting manual review workload by up to 80%.
  • Automatically evaluates 100% of customer interactions — not just random samples
  • Scores calls against custom compliance frameworks and CSAT benchmarks
  • Surfaces agent coaching opportunities in real time
  • Flags compliance risks and sentiment drops before they escalate
  • Built-in Voice of the Customer Analytics — turn every conversation into actionable CX insight
  • Integrates with your existing telephony stack — no migration required
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AI-powered call auditing

Real-time Accent Harmonizer

Remove accent barriers in live calls — without changing who your agents are.

Accent Harmonizer works in real time during live calls — neutralizing strong regional accents to improve clarity, reduce miscommunication, and protect agent confidence. No post-call processing. No latency. No loss of agent identity.

  • Neutralizes regional accents in real time during live calls — zero latency, zero distortion
  • Reduces miscommunication, repeat queries, and average handle time
  • Improves first-call resolution and CSAT across offshore and nearshore teams
  • Preserves agent identity — natural voice characteristics remain fully intact
  • Supports English with active expansion across additional languages
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Conversational AI
(Chat & Voice)

Deploy AI that holds real conversations — and knows exactly when to hand off to a human.

Omind Conversational AI combines Sayin.AI voicebots with enterprise-grade chatbots to handle the full customer conversation — from first query to resolution — across voice, web, and chat. When complexity demands a human, it transfers with a complete interaction context, so customers never have to repeat themselves.

  • Sayin.AI voicebots and enterprise chatbots trained for complex, multi-turn conversations
  • Handles lead qualification, appointment scheduling, payments, and tier-1 support
  • Available 24/7 with zero wait time across voice, web, and WhatsApp
  • Escalates to human agents with full context — no repeat information from the customer
  • Deploys without replacing your existing CRM or telephony infrastructure
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Arya

Workforce Intelligence (Arya)

Transform operational data into actionable insights with AI-driven workforce analytics.

Arya helps contact center leaders predict performance gaps, optimize staffing decisions, and identify coaching opportunities using data across interactions, agent performance, and customer feedback.

  • AI-powered scheduling, performance tracking, and productivity analytics
  • Predicts staffing needs based on historical call volume and seasonal patterns
  • Surfaces burnout signals and training needs before they impact performance
  • Connects QA outcomes, conversation data, and attendance in a single dashboard
  • Enables data-driven team leadership without manual spreadsheet management
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50 M+
Interactions per month
Red Line
120 +
Enterprise clients
Yellow Line
18 +
Countries Served
Green Line
5 +
Industries Covered
Green Line

Measurable Business Impact

Real Outcomes. Verified Numbers.

Omind’s AI platform delivers measurable improvements across quality, efficiency, and customer satisfaction — backed by enterprise deployments in financial services, BPO, and healthcare.

100%

Call coverage — every interaction scored, zero sampling blind spots

30%

Improvement in QA operations efficiency without adding headcount

63%

Decline in soft-skill errors within 8 weeks

60%

Conversion rate improvement over five months

110%

Increase in sales generated per hour

18%

Reduction in Average Handle Time (AHT) overall

59 sec

Reduction in Average Handle Time — 548s to 490s (10.8% improvement)

17.4%

Conversion rate lift in 30-agent deployment (23.33% → 27.39%)

5%

Overall conversion improvement across 130-agent deployment

+22.5 pts

AHT compliance improvement — 71% to 93.5% in four months

74.3%

Quality compliance reached (up from 57%) — defaulters fell to just 3%

Real-Time

In-call voice clarity — zero latency, agent identity fully preserved

ROI

Case Studies

Proven at Enterprise Contact Centers

Omind is live across banking, retail, healthcare, and telecommunications — with measurable outcomes across quality, efficiency, and customer satisfaction that enterprises can verify before they commit.
Explore our case studies →

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Trusted Partnerships with Leading Software Providers

Serveretail
fusioncx
Direct Fairways
Safe Credit
Flinsco
Parkwest

See the Impact in Your Contact Center

Schedule a call to understand how AI-powered quality monitoring improves your customer support performance.

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Why Omind

Why Enterprises Choose Omind

We don’t replace your infrastructure. We make it intelligent. Every Omind solution is purpose-built for
enterprise-grade deployment — delivering outcomes you can measure in weeks, not quarters.

4.9

AI-Driven
QA Automation

Evaluate 100% of interactions automatically, so your QA team makes decisions instead of doing data entry.

Voice Clarity
Technology

Real-time accent neutralization that cuts AHT, boosts conversion, & eliminates communication barriers mid-call.

CX
Automation

Conversational AI built for complex enterprise workflows, not just FAQs — available 24/7 across every channel.

Workforce
Intelligence

Arya predicts performance gaps before they happen, so you can coach, staff, and scale proactively.

Testimonials

Hear from our Customers

"AIQMS has enabled us to identify areas requiring focus and determine the best methods to address them."

Caroline Loor

President - Flinsco

"Everything you need to manage your team & learn more about the organization in one amazing tool! I liked the old design but I definitely love the new one!"

Michael Benedict

Corporate Compliance Officer

"Using WhatsApp marketing, we've achieved real-time customer engagement, with the team's adaptable approach & exceptional support aligning perfectly with our business needs."

Varsha Patil

Head Customer Technology

"A great platform that helped us get qualified leads & reduce no response rate. Very easy to use and integrates across all our core system. I've already recommended others to use the same. "

Ashish Rana

Digital Marketing Lead

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Frequently Asked Questions

You Have Questions We have Answers

Unified CX connects every touchpoint—from AI voicebots to human agents—into a single, data-driven ecosystem. By integrating your CRM and CCaaS platforms, it ensures consistent customer context and eliminates the data silos that drive up support costs.

Traditional QA samples 1–2% of calls manually. AI QMS uses natural language processing to audit up to 100% of interactions instantly, providing total visibility into compliance and agent performance.

Yes. Unlike manual QA which only samples 1–2% of calls, our AI QMS audits every single interaction for compliance, sentiment, and performance.

It is real-time technology that aligns an agent’s accent with the listener’s preference. It improves clarity and customer satisfaction without changing the agent’s natural voice or emotion.

AI Accent Neutralization (or harmonization) adjusts an agent’s accent in real-time to improve clarity for the listener. This improves customer satisfaction scores and reduces Average Handle Time (AHT) without requiring extensive agent retraining.

Our Voicebots qualify leads by conducting natural, two-way conversations and syncing data directly to your CRM. They can handle 24/7 scheduling and follow-ups without human oversight.

Arya AI analyzes trends across call quality and staffing efficiency to predict performance gaps. It turns raw contact center data into “smart action plans,” helping leaders optimize schedules and coaching based on actual performance data.

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