WorkSpace QX
Product -> Employee Experience -> WorkSpace QX

Empowering frontline team deliver great experience

Improve marketing, sales & contact center teams' performance with Workspace QX, make data-driven decisions, and foster customer loyalty for a competitive edge and ROI.
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investments that do more with less
25%
cost reduction
95%
Customer Satisfaction Rate
50%
more productive agents
Overview

Elevating Customer Service Excellence

Harness the power of Workspace QX to transform your customer service with insightful analytics, agent mastery tools, multichannel tracking, demonstrable ROI, and secure compliance, all in one integrated solution.
Insightful Analytics
Comprehensive analytics for informed decision-making, gaining valuable data-driven insights into your customer service strategies.
 Agent Mastery Tools
Empower your agents with real-time feedback and training tools, unlocking the full potential of your customer service teams.
Multichannel Tracking
Consistent quality across all customer touchpoints including calls, emails, and chats so that your team says exactly what you customers want to hear.
ROI Showcase
Showcase tangible ROI through improved customer experiences and leverage revenue-generating opportunities.
Secure Compliance
Prioritize data security and industry compliance with WorkSpace QX, ensuring you navigate customer service challenges without unnecessary risks.
You’re in good hands
Features

Enhanced team productivity. Exceptional output.

Tailored Quality Monitoring
Stand out with WorkSpace QX's unique ability to create customized Audit sheets and scorecards, allowing businesses to comprehensively monitor and evaluate customer interactions tailored to their specific needs
Real-Time Performance Excellence
Elevate your operations with efficient real-time performance tracking and reporting, enabling managers to identify trends and make data-driven decisions for continuous improvement in customer service.
Versatile Multi-Channel Support
Experience the advantage of monitoring interactions across various channels, including phone calls, emails, and chat, ensuring consistent quality across all customer touchpoints with WorkSpace QX.
Empowering Agent Self-Assessment
Foster a culture of responsibility with WorkSpace QX, as agents can assess their own performance, taking ownership of their customer interactions and contributing to overall service excellence.
Coaching Excellence with Feedback
Leverage Knowledge Management features for targeted feedback and coaching based on evaluation results, enabling agents to improve skills and deliver exceptional customer service through WorkSpace QX.
Scalability for Business Growth
Grow confidently with WorkSpace QX, offering scalability for both small and large contact centers or customer support teams, making it the ideal solution for businesses of all sizes.
Customer Experience
Enable seamless interactions across multiple channels, predict customer trends with AI, & automate individualized customer journeys in one platform, all with the fastest time to value.
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Employee Experience
Enable your frontline team to turn customer interactions into success stories with the power of AI that automates QA, structured coaching suite & allows data-driven decision making.
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Tailored Quality Monitoring
Stand out with WorkSpace QX's unique ability to create customized Audit sheets and scorecards, allowing businesses to comprehensively monitor and evaluate customer interactions tailored to their specific needs
Real-Time Performance Excellence
Elevate your operations with efficient real-time performance tracking and reporting, enabling managers to identify trends and make data-driven decisions for continuous improvement in customer service.
Versatile Multi-Channel Support
Experience the advantage of monitoring interactions across various channels, including phone calls, emails, and chat, ensuring consistent quality across all customer touchpoints with WorkSpace QX.
Empowering Agent Self-Assessment
Foster a culture of responsibility with WorkSpace QX, as agents can assess their own performance, taking ownership of their customer interactions and contributing to overall service excellence.
Coaching Excellence with Feedback
Leverage Knowledge Management features for targeted feedback and coaching based on evaluation results, enabling agents to improve skills and deliver exceptional customer service through WorkSpace QX.
Scalability for Business Growth
Grow confidently with WorkSpace QX, offering scalability for both small and large contact centers or customer support teams, making it the ideal solution for businesses of all sizes.
Tag

Elevate Every Interaction, Captivate Every Customer

With Connect, businesses can seamlessly automate customer support, enhance engagement, and gain valuable insights from every conversation.
Industry

Workspace QX for Contact Center

Solidify your quality assurance in outsourced customer service, enhancing experiences for agents, clients, and their customers.

BPO

Restore your grip on data to fully understand your QA program, focusing on assessing grader effectiveness and exploring in-depth analytics for informed QA strategies

Maintain a higher standard in your responses consistently

Automate routine tasks for more efficient ticket grading

Detect training needs and swiftly bring agents to peak performance

Product used by
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50%
QA time reduced
30%
Higher Agent Productivity
Industry
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Industry Name
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Testimonial

What our Customers Say

“A great platform that helped us get qualified leads & reduce no response rate. I've already recommended others to use the same.”

Ashish Rana
Digital Marketing Lead
Product Used
Engage
Connect
“Everything you need to manage your team and learn more about the organization in one amazing tool! I liked the old design but I definitely love the new one! Very friendly and easy to navigate user interface. Definitely a holistic approach.”
Michael Benedict
Corporate Compliance Officer
Product Used
Engage
Connect
“With WhatsApp marketing tool we could achieve real time interaction with our valued customer. The team has demonstrated a highly adaptive and engaging approach from the beginning.”
Varsha Patil
Head Customer Technology
Product Used
Engage
Connect
“A great platform that helped us get qualified leads & reduce no response rate. I've already recommended others to use the same.”
Ashish Rana
Digital Marketing Lead
Product Used
Engage
Connect
“A great platform that helped us get qualified leads & reduce no response rate. I've already recommended others to use the same.”
Ashish Rana
Digital Marketing Lead
Product Used
Engage
Connect
“A great platform that helped us get qualified leads & reduce no response rate. I've already recommended others to use the same.”
Ashish Rana
Digital Marketing Lead
Product Used
Engage
Connect

Frequently asked questions

Clear answers to your business queries, helping you understand our services better.

What distinguishes Workspace QX from other quality assurance platforms?

Workspace QX differentiates itself with comprehensive quality monitoring, real-time performance tracking, and a high degree of customization. This enables businesses to tailor the platform to their specific needs, ensuring exceptional customer service.

How does Workspace QX directly benefit customer support agents?

Workspace QX empowers agents with real-time feedback and training tools, allowing them to self-assess their performance and access resources for continuous improvement, leading to enhanced customer interactions.

Can Workspace QX be customized to meet the unique requirements of my business?

Yes, Workspace QX offers extensive customization options, including tailored evaluation forms, scorecards, and workflows, allowing your business to align the platform with your specific goals and processes.

In what ways does Workspace QX support data-driven decision-making for executives?

Workspace QX provides executives with insightful analytics and comprehensive reporting tools, enabling informed decision-making and the ability to showcase tangible ROI through improved customer experiences.

Is Workspace QX suitable for businesses of all sizes?

Absolutely, Workspace QX is scalable and designed to meet the needs of both small and large contact centers or customer support teams, making it an ideal solution for businesses looking to enhance their customer service operations.

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Exceptional independently, extraordinary together.

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Resources

Explore our resources section for industry insights, blogs, webinars, white papers, ebooks, & more, curated for business leader like you.

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Ready To Get Started

Share your details with us, and we'll set up a tailored demo just for you.
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