How Low-code Automation Can Improve Patient Care?

There are estimates that over three times the number of hospitals across the United States have increased automation in their hospitals. Estimates also suggest that more than 77% of organizations across the world have switched to low-code software platforms, especially low code CX automation platforms. The healthcare industry is slowly but surely embracing automation, with a rising need for robust digital infrastructure. This shift is driven by factors like increasing patient expectations for convenient and personalized care, the pressure to optimize operational efficiency, and a growing emphasis on preventative and remote healthcare solutions.

Low-code CX automation platforms are now revolutionizing healthcare by enabling healthcare experts to develop and deploy custom applications without extensive coding expertise. These platforms utilize drag-and-drop interfaces, pre-built components, and visual programming tools, allowing for rapid application creation even without a dedicated IT team. 

This article provides a quick overview of the areas that automation can augment healthcare in. 

Accelerating Innovation and Patient-Centric Care

Low-code CX automation platforms bridge the gap between technology and patient-centric care.

• Faster development: By eliminating the need for lengthy coding cycles, low-code platforms enable healthcare organizations to rapidly develop and deploy custom applications that address specific patient needs and internal workflows.
  
  
• Scalability: Low-code applications can easily scale up or down based on evolving requirements, ensuring the platform grows alongside the organization.
  
  
• Improved patient engagement: Develop patient-facing applications that empower patients to manage their health information, schedule appointments, and connect with healthcare providers remotely.
  
  
• Regulatory compliance: Low-code platforms often come equipped with features that support compliance with HIPAA regulations and other industry standards.

Overcoming Challenges in Healthcare

The healthcare industry faces several challenges that low-code automation can effectively address.

• Remote access limitations: Foster virtual consultations and telehealth services using low-code platforms to deliver convenient, high-quality care even for geographically dispersed patients.
  
  
• Siloed information systems: By enabling seamless integration between disparate data sources, low-code automation can break down information silos and foster collaboration across different healthcare teams.
  
  
• Supply chain management: Develop low-code applications to optimize inventory management, track medical supplies, and automate reorder processes, ensuring timely availability of critical resources.
  
  
• Real-time data management: Low-code platforms facilitate real-time access to comprehensive patient data, enabling informed clinical decisions and personalized care plans.

Giving Healthcare Professionals The Advantage Of Automation

Low-code development platforms democratize application creation in healthcare. This citizen development approach empowers nurses, doctors, and other staff to build custom solutions for their specific needs without extensive coding knowledge. Additionally, these platforms automate workflows for regulatory compliance, reducing administrative burdens. While automation on the operations side of healthcare is yet to fully embrace automation, administration and development teams will certainly find that automation reduces complexities, time and effort. We cover this in a paragraph below. 

Administration and Finance Made Easier

Although patient and physician healthcare automation is still in its infancy, there's no reason why a healthcare organization's financial and administrative departments can't use these affordable CX automation solutions. Staff members can be freed up to work on more strategic projects by automating repetitive operations like patient billing, insurance pre-authorization requests, and claims processing. 

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By automating data capture and integration, low-code platforms also reduce human data entry errors while enhancing data accuracy and offering real-time insights. Furthermore, these platforms enable data-driven decision-making by instantly generating reports on important financial variables. While cost savings comes automatically through simplified operations and resource allocation, compliance automation reduces risks and hassles.

More Use Cases For Automation In Healthcare

• Remote patient monitoring: Low-code applications can connect patients with wearable devices and sensors, enabling remote monitoring of vitals and chronic health conditions.
  
  
• Treatment planning: Create applications that guide healthcare providers through standardized treatment protocols and ensure consistent, evidence-based care delivery.
  
  
• Data security and patient privacy: Low-code platforms offer robust features to securely manage and protect sensitive patient information, ensuring compliance with data privacy regulations.

The Future of Low-code Automation in Healthcare

While low-code CX automation is already making strides in healthcare, the future looks even brighter. Here are some predictions that the industry expects will soon become reality. 

• Hyper-personalized care: Low-code platforms will let healthcare organizations to develop AI-powered applications that personalize treatment plans, medication management, and preventive care strategies.
  
  
• Integration with IoT and wearables: The integration of low-code platforms with the Internet of Things (IoT) and wearable devices will revolutionize telehealth and remote patient monitoring.
  
  
• Democratization of app development: Low-code platforms will become more user-friendly, enabling a wider range of healthcare professionals to contribute to application development and innovation.

FAQs on Low-code Automation in Healthcare

1. What are some examples of low-code automation tools used in healthcare?

Omind has been leveraging the power of AI and ML to deliver a groundbreaking CX and BX (Business Experience) to our customers. Our CX automation works across multiple channels and can be integrated into your services seamlessly.  If you’d like to learn more about how you can augment your CX with us, schedule a demo at this link today.

2. What are some common concerns surrounding the application of low-code automation in patient care?

• Security of patient data: Low-code platforms should prioritize robust security features to ensure compliance with HIPAA and other data privacy regulations.
  
  
• Lack of deep customization: While low-code platforms offer flexibility, complex application development might require traditional coding expertise.
  
  
• Integration with existing systems: Ensure the chosen low-code platform seamlessly integrates with your existing healthcare information systems.
  
  

3. How can healthcare organizations get started with low-code automation?

• Conduct a needs assessment to identify areas where low-code automation can improve patient care and internal operations.
  
  
• Evaluate different low-code platforms based on your specific requirements and budget.
  
  
• Train your healthcare staff on the chosen platform to foster citizen development and application ownership.
  
  

Low-code automation presents a transformative opportunity for healthcare organizations. By making the lives of healthcare professionals easier, and fostering innovation, low-code platforms pave the way for a future of improved patient care, optimized workflows, and enhanced healthcare delivery. 

At Omind, our services have helped revamp the health insurance claim process. Our technology automates data capture, entry, and billing, leading to a threefold reduction in processing costs and enabling claims to be settled within 24 hours. Read more about our research in the full case study here.