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AI QMS
Enhance Agent Efficiency withAI-Powered Quality Management System
Boost auditing efficiency, accuracy, and compliance with our advanced Quality Management System, designed for optimal service delivery.
Trusted by industry-leading brands worldwide.
Benefits & Use Cases
Unlock Superior Agent Performance and Boost Complaince
Enhanced Compliance & Accuracy
Ensure regulatory adherence and precise call evaluations with AI-driven audits.
Improved Agent Performance
Identify training needs and boost agent performance through detailed feedback mechanisms.
Optimized Process Efficiency
Streamline quality assurance processes, reducing time and operational
costs.
Features
Empower Quality Assurance with AI-Driven Audits and Analytics
Comprehensive Audit Mechanism
Leverage AI-powered call auditing to conduct accurate audits of voice and non-voice transactions, ensuring consistent evaluations and reducing human error. Utilize customizable audit sheets tailored to your business for detailed performance assessments and actionable feedback.
Powerful Dashboard and Analytics
Access comprehensive reports and real-time data on call duration, frequency, and agent productivity. Utilize these insights to make informed decisions, identify areas for improvement, and proactively address performance trends.
Feedback, Monitoring, and Training
Continuously monitor agent performance with intuitive dashboards, design targeted training programs based on performance data, and provide agents with up-to-date resources and best practices to enhance service quality and efficiency.
Randomized Audit Allocation
Implement a fair evaluation process by randomly assigning audit tasks to QA analysts, eliminating biases and ensuring compliance with industry standards and regulations.
Features
Empower Quality Assurance with AI-Driven Audits and Analytics
Comprehensive Audit Mechanism
Leverage AI-powered call auditing to conduct accurate audits of voice and non-voice transactions, ensuring consistent evaluations and reducing human error. Utilize customizable audit sheets tailored to your business for detailed performance assessments and actionable feedback.
Powerful Dashboard and Analytics
Access comprehensive reports and real-time data on call duration, frequency, and agent productivity. Utilize these insights to make informed decisions, identify areas for improvement, and proactively address performance trends.
Feedback, Monitoring, and Training
Continuously monitor agent performance with intuitive dashboards, design targeted training programs based on performance data, and provide agents with up-to-date resources and best practices to enhance service quality and efficiency.
Randomized Audit Allocation
Implement a fair evaluation process by randomly assigning audit tasks to QA analysts, eliminating biases and ensuring compliance with industry standards and regulations.
Testimonials
Hear from our Customers
Frequeatly Asked Questions
You Have Questions We have Answers
The system analyzes agent performance data to pinpoint areas for improvement, facilitating targeted training programs.
The dashboard provides reports on call duration, frequency, agent productivity, and compliance, helping you make data-driven decisions.
Randomized audit allocation prevents bias by distributing audit tasks randomly among QA analysts, ensuring objective evaluations.
Yes, Omind’s QMS is designed to seamlessly integrate with your existing CRM and call center systems.
Our AI-powered auditing system uses advanced algorithms to analyze and evaluate calls, ensuring high accuracy and compliance with predefined standards.
Still have questions?
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