United Kingdom
AI-Powered CX Management Solutions in the UK
Intelligent, secure, and scalable CX automation for UK businesses—powered by Omind’s enterprise-grade AI tools.
Revolutionize Customer Experience with AI-Driven Solutions Built for the UK Market
From financial services in London to retail chains across Manchester and tech startups in Edinburgh, UK businesses are under pressure to deliver seamless, 24/7 customer experiences. Omind’s AI-powered CX suite helps UK brands engage smarter—automating contact centre operations, enabling omnichannel support, and enhancing agent performance with real-time intelligence.
Whether you’re aiming to boost NPS, reduce handling time, or stay FCA and GDPR compliant, Omind’s solutions are designed to support digital transformation with localized AI features, including WhatsApp automation, smart AI voice agents, and 100% call quality audits.
Our AI-Powered Product Offerings
Omind’s cutting-edge suite transforms how UK brands communicate, operate, and retain their customers.
Advance AI Engine - Arya
AI-powered CX brain for agent assist, sentiment tracking, and real-time insights.
AI QMS
Delivers 100% automated quality audits across calls, chats, and emails.
Conversational AI
Multilingual bots trained for British English, slang, and contextual service.
Gen-AI Voicebot
Empathetic, lifelike voice agents that manage routine and complex calls autonomously.
Gen-AI Chatbot
Context-aware digital agents for 24/7 instant support across websites and social platforms.
Accent Harmonizer
Standardizes agent voice tone and clarity for improved CX across UK regions.
Social Listening
Monitors customer sentiment across Trustpilot, social media, and review portals.
Employee Life Cycle Management
Automates hiring, training, and KPI alignment in contact centre teams.
Marketing AI
Drives email, WhatsApp, and Messenger campaigns using Gen-AI personalization and triggers.
Industries weServe
Omind’s CX automation tools support top industries in the United Kingdom with intelligent engagement.
Power seamless service journeys from product inquiry to returns and loyalty offers.
Automate bookings, ticketing, and 24/7 customer assistance in real time.
Maintain FCA compliance while improving resolution and satisfaction.
Transform Customer Experience (CX)
Deliver highly responsive, personalized experiences across digital and voice.
Optimize Business Operations
Improve efficiency and accuracy through automation and real-time insights.
Cost Efficiency
Cut operational costs with AI-driven self-service and streamlined agent workflows.
Scalable Solutions
Adapt instantly to seasonal surges and business growth with modular tools.
Advantages of Omind's AI Products in the UK
Boost Productivity
Empower agents with tools like co-pilots, dynamic scripts, and post-call summaries.
Customer Satisfaction & Retention
Enhance CSAT and loyalty through intelligent engagement and faster responses.
Data-Driven Insights
Leverage analytics from conversations, platforms, and feedback to drive better decisions.
Start a conversation — your
message matters.
Frequeatly Asked Questions
You Have Questions We have Answers
Yes. Our voice and chat agents are optimized for British English, regional expressions, and UK cultural norms.
It reviews all interactions (voice, chat, email) with AI-based scoring, sentiment analysis, and compliance checks.
Absolutely. Our Marketing AI automates personalized campaigns across these channels with Gen-AI-enhanced messaging.
Yes. We work with UK-based and offshore BPOs, offering full scalability, remote onboarding, and agent lifecycle tools.
Yes. Our solutions are GDPR-compliant and designed to support FCA, NHS, and other UK regulatory frameworks.
Our Latest Blog
Our Recent Blogs
Understanding the Stages in the Innovation Process
March 13, 2024