Philippines
AI-Powered CX Management Solutions in the Philippines
Omind delivers intelligent, multilingual, and scalable customer experience (CX) solutions across the Philippines.
Revolutionize Your Customer Experience With AI in the Philippines
Omind’s AI-powered CX solutions empower Philippine businesses to meet customer demands across every interaction. Through real-time analytics, multilingual automation, and seamless integration, our tools transform service delivery and agent performance while keeping costs under control.
In a thriving BPO hub like the Philippines—known for exceptional English fluency and a customer-centric workforce—Omind adds value by equipping local teams with AI-driven tools like Smart Voice Agents, WhatsApp automation, & 100% QA audits. Our platform helps companies deliver round-the-clock support, reduce AHT, & stay compliant in a dynamic global market.
Our AI-Powered Product Offerings
Advance AI Engine - Arya
Unified CX orchestration platform with real-time coaching, automation, & predictive insights.
AI QMS
AI-powered call quality audits with 100% coverage and actionable, bias-free evaluations.
Conversational AI
Multilingual, natural conversations powered by NLP to automate customer interactions across all channels.
Gen-AI Voicebot
Smart AI voice agents that sound human-like and automate inbound and outbound call handling.
Gen-AI Chatbot
Personalized, always-on chat support that understands context, intent, and resolves queries instantly.
Accent Harmonizer
Real-time speech harmonization and noise reduction for clearer, bias-free communication.
Social Listening
Collects and analyzes customer feedback across all leading social platforms to improve CX.
Employee Life Cycle Management
Manages the hire-to-retire process, streamlining HR tasks and boosting retention.
Marketing AI
Automates campaigns across WhatsApp, Meta Messenger, and Email for hyper-personalized engagement.
Industries weServe
Retail & E-commerce
Enable real-time support, product recommendations, and seamless checkouts across channels.
Travel, Hospitatlity & Transport
Automate bookings, personalize experiences, and handle multilingual queries effortlessly.
Healthcare
Ensure compliance, automate patient support, and improve satisfaction through intelligent bots.
Banking, Financial Services & Insurance
Drive secure, responsive, and always-on financial customer experiences.
Transform Customer Experience (CX)
Deliver consistent, personalized service across touchpoints with intelligent automation.
Optimize Business Operations
Streamline workflows and decision-making with predictive insights and automation.
Cost Efficiency
Reduce overheads through automation and scalable solutions without compromising quality.
Scalable Solutions
Support business growth with agile AI tools adaptable to volume and complexity.
Advantages of Omind's AI Products in the Philippines
Boost Productivity
Empower agents with real-time coaching, knowledge base access, and automation tools.
Customer Satisfaction & Retention
Improve resolution speed, sentiment, and brand loyalty with AI-led support.
Data-Driven Insights
Leverage interaction analytics and customer feedback from social platforms to improve CX.
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Frequeatly Asked Questions
You Have Questions We have Answers
Omind combines cutting-edge generative AI with BPO domain expertise. Our tools—like Arya, our AI engine—offer 100% call quality audits, real-time agent assistance, and multilingual capabilities tailored for the Philippine workforce.
Yes. Omind integrates seamlessly with Salesforce, Zendesk, Freshdesk, and most enterprise tools—eliminating the need for a system overhaul.
Our Marketing AI automates outreach across WhatsApp, Meta Messenger, Email, and SMS—sending the right message at the right time using behavioral insights and GPT-powered copy.
Absolutely. Our Gen-AI Voicebots use natural speech synthesis and sentiment analysis, enabling smooth, lifelike conversations in multiple languages and accents—including Filipino and neutral English.
Yes. Omind’s platform covers both CX and internal operations. Our Employee Life Cycle Management system automates everything from hiring and onboarding to leave, compliance, and performance—enabling a full hire-to-retire solution.
Our Latest Blog
Our Recent Blogs
Understanding the Stages in the Innovation Process
March 13, 2024