JAMAICA
AI-Powered CX Management Solutions in Jamaica
Omind delivers multilingual, intelligent customer experience solutions to power Jamaica’s fast-growing digital and BPO economy.
Reimagine Customer Experience with AI-Powered Solutions for Jamaica’s Service-First Economy
As Jamaica becomes a Caribbean hub for BPOs and service innovation, businesses need smarter, more scalable CX solutions. Omind equips Jamaican enterprises and contact centers with AI-powered voice and chat automation, real-time agent assistance, and marketing AI to drive satisfaction, compliance, and growth.
Whether you’re based in Kingston, Montego Bay, or Portmore, Omind helps you automate WhatsApp, Meta Messenger, and email outreach, conduct 100% call audits, and deploy Smart AI Voicebots trained in English, Patois, and global accents—enhancing every customer interaction.
Our AI-Powered Product Offerings
Explore our intelligent tools that transform communication, compliance, marketing, and workforce performance at scale.
Advance AI Engine - Arya
Your all-in-one AI platform for real-time agent assist, training, and predictive insights.
AI QMS
100% automated QA audits with compliance tracking, sentiment scoring, and performance feedback.
Conversational AI
Delivers natural customer conversations across English and Caribbean dialects.
Gen-AI Voicebot
Smart voice agents that automate calls while maintaining a human-like tone and empathy.
Gen-AI Chatbot
Multilingual chatbots that instantly resolve queries across websites, WhatsApp, and apps.
Accent Harmonizer
Real-time accent clarity tool for seamless communication in diverse linguistic environments.
Social Listening
Tracks and analyzes brand mentions across Jamaican social media and review platforms.
Employee Life Cycle Management
Automates recruitment, onboarding, leave, and performance processes.
Marketing AI
GPT-powered automation for WhatsApp, Email, and Messenger outreach—personalized for Jamaican consumers.
Industries weServe
Omind’s AI CX tools are optimized for key industries in Jamaica and the wider Caribbean region.
Enable smart product support, order tracking, and loyalty engagement across channels.
Automate guest bookings, multilingual support, and itinerary updates.
Deliver 24/7 service with secure, compliant conversational AI.
Transform Customer Experience (CX)
Engage customers across touchpoints with conversational AI and smart automation.
Optimize Business Operations
Streamline processes and gain real-time visibility into CX performance.
Cost Efficiency
Reduce overhead by automating high-volume support and QA tasks.
Scalable Solutions
Easily scale for peak seasons, tourism surges, and expanding operations.
Advantages of Omind's AI Products in the Jamaica
Boost Productivity
Empower agents with AI co-pilots, automated call summaries, and real-time coaching.
Customer Satisfaction & Retention
Increase CSAT and loyalty through faster, personalized, omnichannel support.
Data-Driven Insights
Use sentiment analytics, QA reports, and social listening to improve strategy.
Start a conversation — your
message matters.
Frequeatly Asked Questions
You Have Questions We have Answers
Yes. Our bots and voice agents are trained in Jamaican English and can be customized to support local dialects for better engagement.
Absolutely. We integrate with tools like Salesforce, Zendesk, Freshdesk, and most cloud contact center platforms used in Jamaica.
Our AI QMS performs 100% call and chat audits in real time—offering objective scoring, instant feedback, and consistent evaluation.
Yes. Our Marketing AI lets you run personalized, localized campaigns across WhatsApp, Meta Messenger, SMS, and Email.
Yes. Our platform is designed for global scalability while offering localization, multilingual support, and compliance with Jamaican and U.S. data laws.
Our Latest Blog
Our Recent Blogs
Understanding the Stages in the Innovation Process
March 13, 2024