COLOMBIA
AI-Powered CX Management Solutions in Colombia
Omind brings multilingual, scalable, and intelligent customer experience solutions to forward-thinking businesses across Colombia.
Deliver Modern, Multilingual CX with AI-Powered Tools in Colombia
Colombia’s fast-growing tech and BPO ecosystem is driving the demand for AI-driven customer experience (CX) solutions. Omind empowers Colombian businesses to automate customer engagement, monitor quality, and optimize support across every channel—with Spanish and English support built-in.
Whether you’re operating from Bogotá, Medellín, or Cali, Omind helps automate WhatsApp and email communication, deploy smart voice agents, and conduct 100% AI-powered quality audits—designed for retail, fintech, healthcare, and call center operations in Colombia.
Our AI-Powered Product Offerings
Explore our intelligent tools that transform communication, compliance, marketing, and workforce performance at scale.
Advance AI Engine - Arya
Unified AI platform for CX automation, real-time coaching, and predictive insights.
AI QMS
100% call and chat audits powered by AI, with instant feedback and compliance checks.
Conversational AI
Engages customers naturally in Spanish and English across chat, voice, and messaging.
Gen-AI Voicebot
Empathetic, human-like voice agents trained for Latin American Spanish interactions.
Gen-AI Chatbot
AI chat agents available 24/7 across WhatsApp, websites, and social platforms.
Accent Harmonizer
Enhances clarity and neutrality in multilingual voice interactions.
Social Listening
Tracks customer feedback from Colombian review sites and social media channels.
Employee Life Cycle Management
Automates HR workflows—from hiring to compliance and performance tracking.
Marketing AI
Automates WhatsApp, Email, and Messenger campaigns with GPT-based personalization.
Industries weServe
Omind’s AI tools are tailored for Colombia’s digital-first, service-led sectors.
Automate customer queries, returns, and cross-selling through smart, multilingual bots.
Deliver multilingual guest service and booking automation at scale.
Offer fast, compliant support with automated KYC, queries, and more.
Transform Customer Experience (CX)
Deliver high-speed, personalized support through every customer channel.
Optimize Business Operations
Automate manual workflows and gain predictive insights on CX quality.
Cost Efficiency
Reduce operational costs while improving first-contact resolution and customer satisfaction.
Scalable Solutions
Easily adapt to growing demand across geographies, languages, and verticals.
Advantages of Omind's AI Products in the Colombia
Boost Productivity
Equip agents with AI co-pilots, real-time training, and automated summaries.
Customer Satisfaction & Retention
Increase NPS and retention with personalized, proactive engagement.
Data-Driven Insights
Unlock voice-of-customer insights from every interaction to guide business decisions.
Start a conversation — your
message matters.
Frequeatly Asked Questions
You Have Questions We have Answers
Yes. Our AI chatbots and voicebots are fluent in Latin American Spanish and optimized for Colombian accents and expressions.
Absolutely. Our Marketing AI lets you run smart, localized campaigns across WhatsApp, Messenger, and Email.
It automates 100% of call and chat audits with sentiment analysis, agent coaching triggers, and compliance flags in real time.
Yes. Omind is built for multilingual, high-volume support environments and includes accent harmonization and compliance tools for U.S. and LATAM markets.
Yes. Omind adheres to Colombian data privacy laws and is also GDPR- and HIPAA-compliant for global operations.
Our Latest Blog
Our Recent Blogs
Understanding the Stages in the Innovation Process
March 13, 2024