Healthcare Patient Engagement: Voice AI for Patient Appointment Scheduling and Follow-ups
It’s 9:45 PM. A patient just remembered they forgot to book a follow-up with their cardiologist. The clinic’s closed, no one’s answering, and th...
Blogs
Social Selling Strategies: How B2B Giants Like IBM Use Social Listening Tools to Drive Lead Generation
Ever wonder how brands like IBM seem to know exactly what their customers need, sometimes even before the customer does? It’s not magic. It’s soci...
Reducing Average Handle Time While Maintaining Quality: QMS Strategies That Work
The AHT Efficiency-Quality Dilemma If you’re managing a contact center, you’ve likely felt the pressure to keep Average Handle Time (AHT) ...
ARYA as ‘Co-Pilot’: Real-Time AI Assistance for Complex Customer Inquiries
Imagine you’re on a call with a frustrated customer — the issue isn’t straightforward, and your system’s running slow. You’re flipping b...
Retail Inventory and Order Management: Voice-Guided Solutions for Staff and Customers
Let’s face it—retail isn’t what it used to be. Today’s shoppers are impatient. They expect everything to be instant: finding products, p...
Audience Segmentation: How Disney Uses Social Data for Targeted Marketing
Ever wonder how Disney seems to know exactly what you want—whether it’s a new Marvel trailer, a nostalgic Frozen reel, or a Star Wars collectible ...
How AI Voice Agents Boost Revenue by Tackling Abandoned Callbacks
You call a lead, but they miss it. They call you back—but no one answers.Sound familiar?For sales teams, missed callbacks are a quiet revenue killer...
How Airlines Use Voice AI to Simplify Bookings and Support
Ever called an airline and waited endlessly to speak to an agent—just to ask if your flight was on time? We’ve all been there. But what if you...
How Johnson & Johnson Prevents Social Media Crises: Lessons in Listening Before It’s Too Late
What if your next brand crisis was already brewing online… but you just couldn’t see it yet? In today’s hyper-connected world, social media isn...
AI-Powered Knowledge Base Development: Turning Customer Questions into Training Resources
Ever feel like your support team answers the same questions… over and over again? “How do I reset my password?” “Where can I track my order?...