Imagine you're on a call with a frustrated customer — the issue isn’t straightforward, and your system’s running slow. You’re flipping between tabs, digging for answers, all while trying to keep your tone calm and helpful.

Sound familiar?

Now imagine having a real-time assistant right next to you — someone who understands the customer’s history, offers the best next steps, even senses the tone of the conversation — all while you focus on building trust.

That’s ARYA. Not a bot. Not just automation. But your AI Co-Pilot.

What is ARYA as a 'Co-Pilot'?

Think of a co-pilot in aviation — constantly alert, sharing responsibility, watching for red flags, and guiding the journey smoothly. ARYA does the same, but for customer service teams.

Instead of replacing agents, ARYA works alongside them, delivering:

• Real-time knowledge

• Context-aware nudges

• Proactive suggestions

• Sentiment-driven cues

All while the conversation is live.

It’s not just support — it’s superpowered support.

Complex Inquiries? ARYA’s Got Your Back

Let’s be real — not all customer queries are “Where’s my order?”

Some are messy. Some span channels. Some are emotionally charged.

Here’s where ARYA shines:

• Live Context Retrieval: Pulls up previous interactions, order history, product details — no tab switching, no delays.

• Intelligent Guidance on the Go: Based on real-time input, ARYA nudges agents with smart responses, relevant articles, and escalation flows.

• Sentiment Tracking, Live: Detects tone shifts and stress signals, helping agents adapt their tone and strategy in the moment.

• Auto Note-Taking & SOP Guidance: Forget manual documentation — ARYA handles it, while ensuring all steps align with internal policies.

Real Numbers. Real Results.

Companies using ARYA as their co-pilot see some serious results:

• Up to 40% reduction in Average Handling Time

• Improved First Contact Resolution across channels

• Higher CSAT scores and repeat engagement

• Reduced agent training time by automating SOP coaching

And the best part? Agents love it. No more overwhelm, just empowered conversations.

Human + AI = CX Magic

Customers still want empathy. Still want to be heard.

But what they don’t want is being put on hold while your agent struggles to find answers.

That’s the difference ARYA makes.

With AI handling the backend — knowledge lookup, compliance, summarization — your agents can truly be present. It’s not automation for the sake of automation. It’s human-first AI.

The Final Word: Why Omind’s ARYA Is Built for Today’s Support Teams

If your support team is drowning in complex inquiries, high AHT, or agent burnout — it’s time to rethink your tech stack.

Omind’s ARYA brings real-time intelligence directly to your agents’ fingertips. It’s deeply integrated, easily trainable, and built to scale with your team.

So whether you're managing a growing contact center or aiming for next-level CX, ARYA is the AI co-pilot you didn’t know you needed — until now.

Explore ARYA and see how it transforms your support experience: Visit ARYA by Omind