How Arya Scores the Human Side of CX: Compliance Meets Compassion
A customer calls in, frustrated about a billing issue. The agent responds politely, checks all the boxes—follows the script, verifies the account, o...
Blogs
How Universities Use Voice AI to Transform Student Services
Imagine a world where a student doesn’t have to wait hours in line or chase email threads just to get a fee receipt or find out when their classes s...
Community Building: How PlayStation Uses Social Insights to Foster Brand Loyalty
What makes someone not just play a game but proudly wear its merch, stream it on launch night, and recommend it to every friend in their circle? It’...
Multilingual Quality Management: Keeping Quality Consistent Across Borders (and Languages)
Imagine this: Your brand is growing fast. You now serve customers in India, Germany, Brazil, and Japan. Exciting, right? But here comes the twist—yo...
ARYA in Product Management: Leveraging Predictive Analytics for Smarter Product Decisions
Let’s be honest—being a product manager today isn’t easy. You’re juggling customer needs, market trends, stakeholder feedback, and development...
How Voice AI is Transforming Supply Chain & Logistics in Manufacturing
Imagine this: You’re managing a massive warehouse. Orders are flying in, shipments are going out, and your team is juggling spreadsheets, handhe...
Influencer Identification: How Beauty Brands Like Sephora Find Authentic Partnerships
Let’s face it — in today’s beauty world, no one’s buying a serum just because it has pretty packaging. People want to know: Does it work? Is i...
How Voice AI Agents are Changing the Game for 24/7 Customer Support
Let’s face it: customers don’t stick to a 9-to-5 schedule. Whether it’s a midnight billing question or a weekend tech glitch, people want help n...
Emotional Intelligence in Quality Management: The Key to Empathetic Agents
A frustrated customer calls your support line after a delayed order. The agent listens carefully, empathizes with the inconvenience, and reassures the...
Experience Arya’s Digital Cockpit for Backlog Management and Task Prioritization
Feeling swamped by growing to-do lists and never-ending backlogs? You’re not alone. Teams across industries struggle to keep track of what needs to ...