Voice Commerce Revolution: How E-commerce Brands are Boosting Sales with Conversational AI
“Hey Alexa, add running shoes to my cart.” And just like that, without typing or tapping, a purchase is underway. Welcome to the voice ...
Blogs
Brand Health Monitoring: What Coca-Cola and Pepsi Know About Their Online Reputation
Have you ever wondered how massive brands like Coca-Cola and Pepsi keep their online reputation in check? In today’s digital world, where everything...
Training Needs Analysis with AI QMS: Identify Skill Gaps Fast, Train Smarter
Imagine this: You’re managing a team of 150 customer service reps. Everyone’s working hard—but performance is dipping, customer satisfaction is ...
How Southwest Airlines Used Social Listening to Manage a Travel Crisis
When operations went off course, Southwest Airlines found clarity not in control rooms—but in customer conversations. Here’s how social listening ...
Financial Services Transformation: How Banks Are Leveraging Voice AI for Customer Support
Imagine calling your bank and getting instant answers—no long hold times, no complicated menu options. Just a natural, intelligent conversation that...
Omind Arya AI Co-Pilot for Contact Centers
In today’s competitive landscape, CRM systems are crucial for managing customer relationships. But what if your CRM could do more than just store da...
AI QMS: Call Center Quality Scoring Frameworks That Work
Measuring Soft Skills and Product Knowledge in Customer Interactions In today’s customer-centric business landscape, every interaction is ...
ARYA Digital Cockpit Persona : Predicting CSAT & NPS for Strategic Decision-Making
Imagine if you could predict exactly how satisfied your customers would be before they even shared their feedback. What if you could anticipate and re...
Voice AI in Healthcare: A Human Touch to Patient Experience and Efficiency
Imagine a healthcare world where your questions are answered instantly, your appointments effortlessly scheduled, and your care personalized—all wit...
Social Listening Secrets: How Nike and Adidas Stay Ahead of the Game
Imagine being able to predict exactly what your customers want before they even realize it themselves. Sounds like magic, doesn’t it? Well, for ...