How Low-Code/No-Code Are Changing CX Design?
Before the low-code CX automation platform, businesses had only a few options. One was to build their app or buy an already-done one and customize it ...
Blogs
7 Essentials for a Call Center Quality Assurance Checklist
Call centers face a myriad of challenges, from high call volumes and diverse customer inquiries to stringent compliance regulations. To navigate these...
Understanding WhatsApp Chat Analytics and Data Insights
WhatsApp has become an indispensable communication platform for both personal and professional interactions. With over two billion active users, it...
Boosting customer experience with composable DXP
As customers’ expectations continue to grow, companies must consider offering smart solutions with the help of digital tools. In this dynamic wo...
What is a Customer Experience Automation Platform?
The days of passive consumers are long gone, as customers now want prompt, attentive service from all points of contact. Customer Experience Automatio...
A Guide to Customer Journey Analytics
In today’s experience-driven economy, Customer Journey Analytics (CJA) empowers businesses to understand their customers at every stage of their...
Understanding Best-of-Breed CX Technology and its ROI
Businesses are moving fast with new technology. So, to stop getting outdated, they must embrace them, especially in CX. Best-of-breed CX Technology is...
Techniques to Maintain and Regain Conversation Control
You’re discussing business matters with a client. However, you sense that they are becoming less interested. After a while, their focus has fully di...
Why CX Platform is essential in 2024?
The customer experience (CX) is how customers feel about their journey with a company. Businesses must understand the buyer’s persona to offer t...
Comparative Analysis of Composable CX Platforms
Traditional, monolithic platforms, once hailed as the pinnacle of customer service technology, are struggling to keep pace with the breakneck speed at...