Talk Like a Local: How Accent Harmonizers Are Changing Global CX
Global CX Is Booming—But Can Everyone Understand You? As businesses expand globally, one thing becomes clear fast: accents matter. While Engli...
Blogs
Beyond Manual Monitoring: How Omind’s AI QMS is Transforming Call Center QA
In today’s experience-driven economy, customer service isn’t just a support function—it’s a competitive advantage. With rising expecta...
Agentic AI 101: What It Is, What It Isn’t, and Why It Matters
What Is Agentic AI—and Why Is Everyone Talking About It? If you’ve been around tech circles lately, you’ve probably heard the term Agentic AI mo...
How Conversational AI Agents Boost Sales & Satisfaction for Retail & E-commerce Brands
Let’s be real – today’s retail and e-commerce brands don’t just compete on price or product anymore. They compete with experience. The spe...
Patients are Forgetting Their Appointments—Can AI Finally Cure it?
For decades, missed appointments have been the silent killer of healthcare efficiency. They clog calendars, disrupt care continuity, impact revenue, a...
AI Call Center Software: Revolutionizing Customer Service
Customer service isn’t just a department; it’s the heartbeat of customer loyalty and brand reputation. Gone are the days of endless hold t...
AI in Call Center Quality Calibration: Changing the Game
Let’s be honest—calibration meetings aren’t anyone’s favorite part of the job. If you’ve ever sat through hours of debating why one evaluato...
ARYA as Coach: Helping Agents Speak Clearly and Confidently
Let’s be honest—how many times have you spoken to a customer service agent and found yourself saying, “Sorry, could you repeat that?” It’s n...
How Apple Tracks Social Buzz During Product Launches — And What You Can Learn From It
Let’s be honest. We’ve all tuned in to an Apple event at least once — either out of genuine excitement or pure curiosity. But while we’re marv...
How Voice AI is Helping Utility Companies Automate Outage Reporting
When the lights go out or a gas line fails, customers don’t want to wait on hold. They want answers—fast, clear, and reliable. And as energy and u...