ARYA’s Coach: The End of One-Size-Fits-All AI Based Training for Agents
Imagine this: Two agents are handling customer queries on the same product. One struggles with empathy in high-stress situations, the other stumbles o...
Blogs
Omnichannel Quality Management: Revolutionizing Service Across Voice, Chat, and Email with Omind AI QMS
Let’s talk about something that’s becoming more and more crucial in today’s fast-paced, customer-centric world: Omnichannel Quality Management (...
The Five Personas of ARYA: Choosing the Right AI Approach for Your Business Needs
In a landscape where businesses are striving to deliver faster, smarter, and more consistent customer experiences, traditional QA and support tools fa...
How Restaurant Chains Use Voice AI for Ordering and Reservation
It’s a busy Friday night. You’re hungry, and you just want to place an order quickly. But the phone keeps ringing, the drive-thru is packed, a...
Samsung Brand Advocacy Programs: How They Identify and Nurture Social Media Champions
In today’s digital-first world, your brand’s reputation is shaped by those who talk about you online. Samsung, a global tech giant, has master...
Campaign Performance Tracking: How Starbucks Measures Social Media Marketing Success
In today’s fast-paced digital world, social media is more than just a platform for brand presence—it’s where the magic happens. Starbucks, w...
Industry Benchmarking: How Omind AI QMS Can Improve Your Quality Metrics
As a business leader, you’re always looking for ways to stay ahead. But do you know how your quality metrics compare to your competitors? With indus...
Arya as ‘Co-Pilot’: Automating Note-Taking and SOP Guidance During Customer Interactions
Let’s face it—customer service reps have one of the most demanding jobs. They’re expected to juggle multiple conversations, solve problems o...
Gen AI Voicebots for Telecom Technical Support: Enhancing Services and Troubleshooting Experience
In today’s fast-paced world, where downtime and unresolved issues can lead to frustrated customers, telecommunications companies face a huge challen...
Omind’s AI Call Center Quality Management System with Real-Time Feedback
Real-Time Feedback vs. Retrospective Analysis: Rethinking Quality Management Quality management has always been critical to delivering superior custom...