Boost Retention and Cut Employee Retention Costs with Employee Lifecycle Management
Introduction Employee Lifecycle Management (ELM) is a comprehensive approach to managing the various stages of an employee’s journey within an o...
Blogs
Personalization Examples in Customer Service and User Experience
Personalization at a Glance Ever wonder why some brands seem to know exactly what you need, sometimes before you do? Whether it’s your favorite...
Understanding Digital Experience Composition
Gartner defines Digital Experience Composition as the upcoming solution to how technology and businesses are evolving: A new software category that ad...
Understanding What is Conversational AI and How it Works
Do you sometimes feel like you’re chatting with an online customer service agent? That’s where conversational AI or conversational interfa...
Ways to Know and Solve the Needs of Your Customers
By truly grasping customers’ desires, motivations, and pain points, businesses can develop effective strategies, refine their product offerings, and...
Understanding Composable Technology and Its Importance
The era of the digital is characterized by constant change and a fast-paced environment: Customer expectations evolve rapidly, and businesses mu...
Understanding the Trends in Modern Digital Commerce
Technological advancements and the advent of multichannel, omnichannel marketing are continuously reshaping consumer behaviors, making it crucial for ...
Learning from Customer Insight Marketing and its Application
In the modern business, knowing what customers want is essential as it affects your success. Many companies may struggle with this and their users get...
5 Steps to Map Your Ecommerce Customer Journey
In the highly competitive world of ecommerce that sees over 21% of all business transactions currently, understanding your customers’ journey is...
How to Build a Customer Journey Dashboard and Monitor Experience
Offering the best customer journey and experience is a challenging task. It takes lots of effort, time, and technology to know the heart of your clien...