Latest in Customer Experience Technology News
The customer experience (CX) is the top agenda of every business, and to offer that, many technologies are evolving. The one who is best at it has the...
Blogs
How to Use Client Satisfaction Index in Simple Steps
The Client Satisfaction Index (CSI) is a metric that gauges customer contentment with a product, service, or company. It serves as a barometer of busi...
Guide to Consumer Engagement Platforms
In today’s fiercely competitive business environment, Consumer engagement platforms (CEPs) have emerged as game-changers, allowing businesses to...
Understanding Use of Unified Customer Engagement Platform
Are you getting thousands of conversations across many channels? It can be your social media, mail, phone calls, and more, but tracking them will take...
Understanding What is CRM Experience
Customer relationships are one of the criteria that decide a business’s success. A system called Customer Relationship Management (CRM) emerged ...
Chatbot Use Cases Across Different Industries and Functions
In the tough business world, chatbots’ arrival has become a game-changer due to their ability to integrate with various industries to improve th...
Conversation AI for Appointments and Business Growth
The services are different, but making them effective is essential in this highly competitive world. If you are an organization, especially in the ser...
Future Technology and Trends in Banking Innovation
Digital banking innovation is rising with many new technologies. These include Artificial intelligence (AI), internet banking, personal management sof...
AI in Tech: Top Trends Shaping Up in 2024
The technology sector is no stranger to disruption, and artificial intelligence (AI) is rapidly becoming a force to be reckoned with. Once relegated t...
Exploring Unified Customer Experience Management
We’ve touched upon the importance of exceptional customer experience in some of our blogs in the past, along with the important aspects that one nee...