Journey Driven Design: Beyond Mobile First Approach
Mobile-first design, once a revolutionary approach, now faces limitations in a world where users interact with products across various devices such as...
Blogs
A Guide to Mapping the Customer Journey in Banking
Understanding your customers’ interactions with your bank is crucial in today’s competitive financial services industry. Identifying the c...
Customer Experience Platform Guide
Businesses that prioritize exceptional customer interactions cultivate loyalty, drive sales, and outperform the competition. But achieving this level ...
Proactive Customer Service vs. Reactive: Which Approach Delivers Better CX?
In recent years, the world of customer experience has undergone a significant transformation. Gone are the days when businesses simply waited for cust...
How to Calculate and Boost the ROI of CX Strategies?
Today, delivering exceptional customer experiences is more crucial than ever. However, understanding and measuring the return on investment (ROI) of y...
Role and Skills of a Customer Experience Manager
Customer experience is vital for every business, and the main responsibility for leading and visualizing the customer journey often falls on the custo...
Digital Transformation Strategy: Key Priorities & Objectives
In today’s digitally-fuelled world, consumers expect seamless omnichannel experiences, businesses grapple with rising competition, and technological...
Implementing AI-Driven Chatbots
Welcome to the world of AI-driven customer interactions, where advanced technology meets customer service. This exciting combination is changing how b...
Omnichannel Strategy Optimization for Superior Customer Experience
In the past, businesses often interacted with customers through a single channel, be it in-store or over the phone. But times have changed. Today̵...
Creating a Customer Experience Strategy
A Customer Experience (CX) strategy is increasingly discussed in business circles. Have you ever thought what that means? It is how your brand is seen...