Customer Service vs. Customer Experience
Understanding the intricacies of customer service and customer experience is paramount for businesses seeking to cultivate enduring customer relations...
Blogs
What a Unified Customer View Is and Why It’s Needed?
Consistency matters in every field, but it is essential when dealing with customers. A person who connects with a business must get the same level of ...
Best Unified Customer Experience Management Platforms in 2024
Every business is increasing its use of a unified customer experience platform to provide an outstanding experience across all areas. These tools are ...
Customer Journey vs. User Journey: Optimizing Them
Understanding the path a customer takes from initial awareness to post-purchase loyalty is crucial for businesses aiming to thrive. However, equally i...
Boosting Digital Customer Experiences with Better Tech
Businesses must prioritize creating a Unified Digital Customer Experience (UDCX) in the current digital domain: A consistent experience across all dig...
Approaching Customer Experience Design: A Guide
Customer experience design (CX design) is the strategic practice of shaping a customer’s interactions with a brand, from initial awareness to po...
Generative AI and Conversational AI: A Comparative Analysis
AI is a big umbrella, and there are many types of AI for various tasks. You might have encountered a bot online that offers help to move further and a...
Conversational AI in Banking: Use Cases and Applications
The banking sector has seen a significant transformation with the arrival of new technologies. Conversational AI in banking, with advanced AI-powered ...
Understanding the Unified Customer Profile
A customer might complain about repeating information when they call a company. This problem can be about anything, but this situation can change with...
Strategies to Increase Social Media Engagement
The world has been transformed through many ways thanks to the power of social media. Businesses have been harnessing the many digital platforms avail...