Understanding Voice Conversational AI for Customer Service
Have you ever wondered how you get all-time online service when approaching a business? It is the magic of AI (Artificial Intelligence). The arrival o...
Blogs
Omnichannel vs. Multichannel Marketing: A Comprehensive Comparison
In the world of marketing, the way you communicate with your visitors and customers is of extreme importance. And with so many avenues of marketing av...
Tips to Optimize Your Customer Journey
We have spoken about customer journeys and the importance of understanding every step of the customer journey in the past. We’ve also discussed how ...
The Evolution of CX to BX: How Companies are Shifting Focus
Understanding the basics: CX and BX Let’s start with the fundamentals. In the dynamic world of business, two acronyms have become increasingly signi...
Marketing Automation Specialist: What Is It and How To?
Business automation is increasing as it performs repetitive tasks and spares human effort for more vital tasks. 2024 Gartner report says that the auto...
Creating a Unified Customer Experience in a Post-Channel World
Innovative technologies, channels, and formats have birthed a complex, interconnected ecosystem. User data now holds the key to multiple actionable st...
Trends for AI in Healthcare for 2024
Artificial intelligence (AI) is changing healthcare fast—and for the better. According to Deloitte, over 53% of respondents believe AI will transfor...
Composable CX Trends For 2024
Composable CX marks a shift from rigid systems to flexible, modular architectures. It’s changing how businesses connect with customers. Omind has ex...
Simple Steps to Improve Your CSAT Score in Contact Centers
Customer satisfaction is one of the most important aspects of any successful business. This satisfaction is quantified through Customer Satisfaction (...
How to Build a Product Experience Strategy?
A product experience strategy is the roadmap to turning users into loyal customers: Crafting an experience that resonates, delights, and compels users...