How to Find Marketing Insights in Data
Cracking the Customer Code: Unearthing Insights from Data In today’s data-rich marketing environment, uncovering valuable customer insights is t...
Blogs
Why ‘Voice First’ is Crucial in AI Customer Service
Customers are one of the most important parts a company must consider to run a successful business. The interactions you make and the consideration yo...
Importance and Process of Customer Management Strategies
Customer management, the art of acquiring, retaining, and satisfying customers, plays a critical role in a business’s operations. With customer expe...
Conversational AI: Examples and Benefits in Modern Business
The arrival of conversational AI positively influences all types of businesses, especially those dealing with customers. It can chat with clients, hel...
Trends for AI in Finance for 2024
The financial sector has largely been a traditionally operating one, preferring to work within its tried-and-tested methodologies and dependencies. Ho...
What is CRM (Customer Relationship Management)?
Customer Relationship Management (CRM) systems are essential tools that empower businesses to build stronger connections with their customers and driv...
Integration of CRM and Marketing Automation
Customer relationship management (CRM) and marketing automation are two essential tools in the modern sales and marketing toolkit. While distinct in t...
Key Use Cases of Conversational AI in Healthcare
The innovation has greatly impacted various sectors, and the arrival of conversational AI boosted this opportunity. A study by Grand View Research in ...
Understanding Conversational AI and Automation
Is your company in need of an assistant who can handle repetitive tasks and respond to customer inquiries 24/7? The arrival of conversational automati...
Building a Robust Digital Customer Experience Strategy
A company’s digital customer experience (CX) has become a critical differentiator for brand experiences and expectations, directly impacting eve...