The Evolution of CX to BX: How Companies are Shifting Focus
Understanding the basics: CX and BX Let’s start with the fundamentals. In the dynamic world of business, two acronyms have become increasingly signi...
Blogs
Marketing Automation Specialist: What Is It and How To?
Business automation is increasing as it performs repetitive tasks and spares human effort for more vital tasks. 2024 Gartner report says that the auto...
Creating a Unified Customer Experience in a Post-Channel World
Innovative technologies, channels, and formats have birthed a complex, interconnected ecosystem. User data now holds the key to multiple actionable st...
Trends for AI in Healthcare for 2024
Artificial intelligence (AI) is changing healthcare fast—and for the better. According to Deloitte, over 53% of respondents believe AI will transfor...
Composable CX Trends For 2024
Composable CX marks a shift from rigid systems to flexible, modular architectures. It’s changing how businesses connect with customers. Omind has ex...
Simple Steps to Improve Your CSAT Score in Contact Centers
Customer satisfaction is one of the most important aspects of any successful business. This satisfaction is quantified through Customer Satisfaction (...
How to Build a Product Experience Strategy?
A product experience strategy is the roadmap to turning users into loyal customers: Crafting an experience that resonates, delights, and compels users...
Customer Service vs. Customer Experience
Understanding the intricacies of customer service and customer experience is paramount for businesses seeking to cultivate enduring customer relations...
What a Unified Customer View Is and Why It’s Needed?
Consistency matters in every field, but it is essential when dealing with customers. A person who connects with a business must get the same level of ...
Best Unified Customer Experience Management Platforms in 2024
Every business is increasing its use of a unified customer experience platform to provide an outstanding experience across all areas. These tools are ...