Improving Customer Experience in Call Centers: A Guide
Call centers, as a direct touchpoint with customers, play a crucial role in shaping brand perception. They have always been the frontline of customer ...
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Chatbot Statistics and Trends to Follow for 2024
What if you have a question about a product in the online store, and within seconds, a friendly chatbot pops up, ready to help? You’re not alone in ...
Unified Commerce: Key Advantages and Best Practices for Seamless Shopping
Unified commerce is where the once-clear lines between digital and physical shopping blur into one continuous, harmonious retail journey. In this new ...
Linking Employee Engagement and Customer Experience
Is there a connection between the satisfaction of a brand’s customers and the happiness of the employees that work there? Absolutely — Employee En...
Major Retail Automation Trends to Expect in 2024
The click of a mouse brings a world of shopping to your doorstep. Welcome to the modern retail landscape—a fusion of technological advances and chan...
Business Process Automation Examples: 10 Real-World Use Cases
Business Process Automation (BPA) is the application of technology to streamline and improve tasks within an organization. By automating repetitive an...
Understanding the Customer Satisfaction Index (CSI)
The Customer Satisfaction Index (CSI) is a comprehensive metric that provides a quantitative assessment of customer satisfaction. By measuring various...
Predictive Lead Scoring with Machine Learning
Imagine you’re a sales manager staring at a list of hundreds of leads, knowing well that only a handful will convert into real business. H...
Customer Profiling – A Guide to Understanding Your Customers
Customer profiling is an approach centered around using available customer data to help businesses understand their customers on a deeper level. By id...
Understanding Benefits and Types of Automation in Call Centers
Call centers have undergone a significant transformation in the way they operate, driven by the rapid advancements in technology. The average handling...