How To Use Real-Time Chat For Better Customer Interactions
Real-time chat has become an asset for businesses looking to provide exceptional customer service. This now indispensable technology provides a direct...
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Examples of Companies Using AI For Customer Service
Customer service has changed rapidly in recent years, thanks to the rise of AI. CEOs now agree that AI offers faster response times and better accurac...
Implementing Conversational Customer Service and Automation Tools
Are you a business leader at the helm of a bustling online retail store? Consider it’s Black Friday, and your customer service team is swamped w...
How to Automate Lead Generation Using Marketing Automation
Lead generation, the process of identifying and attracting potential customers, is a critical component of any successful business. However, tradition...
Understanding Talking To Chatbots
Chatbots have come a long way since their early days as simple rule-based systems, when they were first introduced in the early 1960s. Early chatbots ...
Creating AI SMS Chatbot: Applications and Tools
While we may know about AI-based chatbots on desktops and mobile apps, did you know that SMS-based chatbots are also a possibility? It’s essential t...
Top Customer Service Chatbot Examples in Real-Life Use Cases
Feeling lost in a maze of web pages or exhausted from endless hold music while trying to reach customer service? Fear not! A new era of helpful AI com...
Artificial Intelligence Role in Customer Service
What if in the middle of a hectic workday, your inbox is overflowing? As a business leader, you’re juggling meetings, strategy sessions, and a b...
Creating a Personalized Shopping Experience for Your Customers
Personalization is a trend now as it helps customers get what they need. In e-commerce, a Personalized Shopping Experience is not just a buzzword; it&...
Creating Personalization in User Experience Design
The current digital sphere has largely shifted from users adapting to a set experience offered by businesses, to businesses adapting the way their off...