Linking Employee Engagement and Customer Experience
Is there a connection between the satisfaction of a brand’s customers and the happiness of the employees that work there? Absolutely — Employee En...
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Major Retail Automation Trends to Expect in 2024
The click of a mouse brings a world of shopping to your doorstep. Welcome to the modern retail landscape—a fusion of technological advances and chan...
Business Process Automation Examples: 10 Real-World Use Cases
Business Process Automation (BPA) is the application of technology to streamline and improve tasks within an organization. By automating repetitive an...
Understanding the Customer Satisfaction Index (CSI)
The Customer Satisfaction Index (CSI) is a comprehensive metric that provides a quantitative assessment of customer satisfaction. By measuring various...
Predictive Lead Scoring with Machine Learning
Imagine you’re a sales manager staring at a list of hundreds of leads, knowing well that only a handful will convert into real business. H...
Customer Profiling – A Guide to Understanding Your Customers
Customer profiling is an approach centered around using available customer data to help businesses understand their customers on a deeper level. By id...
Understanding Benefits and Types of Automation in Call Centers
Call centers have undergone a significant transformation in the way they operate, driven by the rapid advancements in technology. The average handling...
Transform Your Business Through Process Automation: A Guide
With the advent of technologies like Robotic Process Automation (RPA) and the growing popularity of low-code/no-code platforms such as Omind’s solut...
12 Key Reasons Why Customer Service is Important
Imagine walking into a store where the staff greets you with a smile, listens attentively, and goes out of their way to ensure you find exactly what y...
How to Analyze and Improve Customer Experience With Analytics
Customer experience analytics is the process of collecting, analyzing, and interpreting customer data to understand customer behavior, identify areas ...