How Airlines Use Voice AI to Simplify Bookings and Support
Ever called an airline and waited endlessly to speak to an agent—just to ask if your flight was on time? We’ve all been there. But what if you...
Blogs
How Johnson & Johnson Prevents Social Media Crises: Lessons in Listening Before It’s Too Late
What if your next brand crisis was already brewing online… but you just couldn’t see it yet? In today’s hyper-connected world, social media isn...
AI-Powered Knowledge Base Development: Turning Customer Questions into Training Resources
Ever feel like your support team answers the same questions… over and over again? “How do I reset my password?” “Where can I track my order?...
ARYA’s Coach: The End of One-Size-Fits-All AI Based Training for Agents
Imagine this: Two agents are handling customer queries on the same product. One struggles with empathy in high-stress situations, the other stumbles o...
Omnichannel Quality Management: Revolutionizing Service Across Voice, Chat, and Email with Omind AI QMS
Let’s talk about something that’s becoming more and more crucial in today’s fast-paced, customer-centric world: Omnichannel Quality Management (...
The Five Personas of ARYA: Choosing the Right AI Approach for Your Business Needs
In a landscape where businesses are striving to deliver faster, smarter, and more consistent customer experiences, traditional QA and support tools fa...
How Restaurant Chains Use Voice AI for Ordering and Reservation
It’s a busy Friday night. You’re hungry, and you just want to place an order quickly. But the phone keeps ringing, the drive-thru is packed, a...
Samsung Brand Advocacy Programs: How They Identify and Nurture Social Media Champions
In today’s digital-first world, your brand’s reputation is shaped by those who talk about you online. Samsung, a global tech giant, has master...
Campaign Performance Tracking: How Starbucks Measures Social Media Marketing Success
In today’s fast-paced digital world, social media is more than just a platform for brand presence—it’s where the magic happens. Starbucks, w...
Industry Benchmarking: How Omind AI QMS Can Improve Your Quality Metrics
As a business leader, you’re always looking for ways to stay ahead. But do you know how your quality metrics compare to your competitors? With indus...