How Voice AI Agents are Changing the Game for 24/7 Customer Support
Let’s face it: customers don’t stick to a 9-to-5 schedule. Whether it’s a midnight billing question or a weekend tech glitch, people want help n...
Blogs
Emotional Intelligence in Quality Management: The Key to Empathetic Agents
A frustrated customer calls your support line after a delayed order. The agent listens carefully, empathizes with the inconvenience, and reassures the...
Experience Arya’s Digital Cockpit for Backlog Management and Task Prioritization
Feeling swamped by growing to-do lists and never-ending backlogs? You’re not alone. Teams across industries struggle to keep track of what needs to ...
Healthcare Patient Engagement: Voice AI for Patient Appointment Scheduling and Follow-ups
It’s 9:45 PM. A patient just remembered they forgot to book a follow-up with their cardiologist. The clinic’s closed, no one’s answering, and th...
Social Selling Strategies: How B2B Giants Like IBM Use Social Listening Tools to Drive Lead Generation
Ever wonder how brands like IBM seem to know exactly what their customers need, sometimes even before the customer does? It’s not magic. It’s soci...
Reducing Average Handle Time While Maintaining Quality: QMS Strategies That Work
The AHT Efficiency-Quality Dilemma If you’re managing a contact center, you’ve likely felt the pressure to keep Average Handle Time (AHT) ...
ARYA as ‘Co-Pilot’: Real-Time AI Assistance for Complex Customer Inquiries
Imagine you’re on a call with a frustrated customer — the issue isn’t straightforward, and your system’s running slow. You’re flipping b...
Retail Inventory and Order Management: Voice-Guided Solutions for Staff and Customers
Let’s face it—retail isn’t what it used to be. Today’s shoppers are impatient. They expect everything to be instant: finding products, p...
Audience Segmentation: How Disney Uses Social Data for Targeted Marketing
Ever wonder how Disney seems to know exactly what you want—whether it’s a new Marvel trailer, a nostalgic Frozen reel, or a Star Wars collectible ...
How AI Voice Agents Boost Revenue by Tackling Abandoned Callbacks
You call a lead, but they miss it. They call you back—but no one answers.Sound familiar?For sales teams, missed callbacks are a quiet revenue killer...