How Voice AI is Helping Utility Companies Automate Outage Reporting
When the lights go out or a gas line fails, customers don’t want to wait on hold. They want answers—fast, clear, and reliable. And as energy and u...
Blogs
LeadsCon 2025 – Experience AI-Powered Innovation with Omind
Are you ready to take your lead generation strategy to the next level? Learn about Omind’s AI-Power Lead Generation Solutions at LeadsCon 2025. ...
Remote and Hybrid Team Quality Management: Best Practices for Distributed Operations
Let’s face it—remote and hybrid work isn’t going anywhere. Whether your team is logging in from different cities or splitting time between home ...
How Arya Scores the Human Side of CX: Compliance Meets Compassion
A customer calls in, frustrated about a billing issue. The agent responds politely, checks all the boxes—follows the script, verifies the account, o...
How Universities Use Voice AI to Transform Student Services
Imagine a world where a student doesn’t have to wait hours in line or chase email threads just to get a fee receipt or find out when their classes s...
Community Building: How PlayStation Uses Social Insights to Foster Brand Loyalty
What makes someone not just play a game but proudly wear its merch, stream it on launch night, and recommend it to every friend in their circle? It’...
Multilingual Quality Management: Keeping Quality Consistent Across Borders (and Languages)
Imagine this: Your brand is growing fast. You now serve customers in India, Germany, Brazil, and Japan. Exciting, right? But here comes the twist—yo...
ARYA in Product Management: Leveraging Predictive Analytics for Smarter Product Decisions
Let’s be honest—being a product manager today isn’t easy. You’re juggling customer needs, market trends, stakeholder feedback, and development...
How Voice AI is Transforming Supply Chain & Logistics in Manufacturing
Imagine this: You’re managing a massive warehouse. Orders are flying in, shipments are going out, and your team is juggling spreadsheets, handhe...
Influencer Identification: How Beauty Brands Like Sephora Find Authentic Partnerships
Let’s face it — in today’s beauty world, no one’s buying a serum just because it has pretty packaging. People want to know: Does it work? Is i...