Guide to Consumer Engagement Platforms
In today’s fiercely competitive business environment, Consumer engagement platforms (CEPs) have emerged as game-changers, allowing businesses to...
Blogs
Understanding Use of Unified Customer Engagement Platform
Are you getting thousands of conversations across many channels? It can be your social media, mail, phone calls, and more, but tracking them will take...
Understanding What is CRM Experience
Customer relationships are one of the criteria that decide a business’s success. A system called Customer Relationship Management (CRM) emerged ...
AI in Tech: Top Trends Shaping Up in 2024
The technology sector is no stranger to disruption, and artificial intelligence (AI) is rapidly becoming a force to be reckoned with. Once relegated t...
Exploring Unified Customer Experience Management
We’ve touched upon the importance of exceptional customer experience in some of our blogs in the past, along with the important aspects that one nee...
How CRM Transforms Customer Experience and Support
If you’re a customer looking to buy something new, chances are you’re going to start your search online in today’s internet-forward world. If yo...
Improving Omnichannel Customer Engagement Strategy
Let’s discuss the most important factor in business-customer engagement. If you look at real-world examples, you understand how important it is....
Consumer Experience Marketing: Excelling in Competitive Markets
Consumer experience marketing (CXM) is a strategic approach that transforms how businesses interact with customers. In today’s competitive world...
Importance of Customer Experience and Improvement Strategies
Gone are the days when simply offering a good product or service sufficed. A report from Accenture states that modern customers, through exposure to t...
How to Find Marketing Insights in Data
Cracking the Customer Code: Unearthing Insights from Data In today’s data-rich marketing environment, uncovering valuable customer insights is t...