4 Myths About AI Voicebots That Are Costing Your Business Customers
For years, businesses have leaned on clunky IVRs and outdated assumptions about voice AI. The result? Frustrated customers, low first-contact resoluti...
Blogs
The ROI of Empathy: How Voice Harmonization Reduces Agent Stress and Boosts CSAT5
Call center leaders talk a lot about efficiency, but too often they overlook empathy—not just for customers, but for agents. Behind every headset is...
Is Your IVR Costing You Customers? 5 Ways Generative AI Voicebots Create Better Experiences
Few things test customer patience like the dreaded IVR: “Press 1 for sales, press 2 for support…” By the third option, most callers are already ...
Call Center Scripting Software – Experience Generative AI Voicebots and Chatbots
Omind’s generative AI voicebots and chatbots are redefining how contact centers deliver consistency, compliance, and personalization. Static call sc...
Voice AI in 2025: From Novelty to Necessity – What Businesses Need to Know Now
In just a few short years, Voice AI has transformed from an experimental gimmick to an indispensable business tool. In 2025, enterprises that hesitate...
Multimodal Magic: The Future of Voice AI in a Visual World
Enterprises today expect seamless, unified experiences across voice, text, image, and video channels. At Omind, we see multimodal voice AI—where spo...
The Rise of Anticipatory AI: How Voicebots Will Predict and Proactively Serve Customer Needs
At Omind, we believe customer service is on the cusp of its next great leap. We are moving from a purely reactive model to a proactive partnership, wh...
Beyond Hallucinations: Ensuring Accuracy and Predictability in Enterprise Voice AI
At Omind, we know Enterprise Voice AI is no longer a futuristic novelty but a critical business asset tailored to drive efficiency and engagement. In ...
Retail’s New Voice: Enhancing Shopping Experiences with Gen AI Voice Assistants
In today’s omnichannel retail environment, voice has emerged as a critical interaction point—shoppers increasingly prefer conversational interface...
Scaling Customer Interactions: How Voice AI Handles Peak Demands with Ease
Customer service often feels like a rollercoaster—calm one moment, overwhelmed the next. When spikes hit—Black Friday rushes, service outages, or ...