Smarter Monitoring, Better Conversations
AI-Powered Quality Management Software for Call Centers
Boost performance and compliance with real-time, AI-driven call center quality management tools.
Transform Call Performance with
AI-Powered Quality Management Software
for Contact Centers
Delivering consistent, high-quality customer service is critical in today’s competitive BPO and contact center space. Omind’s AI-Powered Quality Management Software helps you monitor, analyze, and optimize agent performance with unmatched speed and accuracy. Eliminate manual reviews, identify trends, and ensure 100% interaction coverage.
Our intelligent system uses machine learning and natural language processing (NLP) to automatically score calls, detect sentiment, flag compliance risks, and generate performance insights. Whether you manage a small support team or a large global contact center, this AI solution enhances efficiency, transparency, and service quality across every touchpoint.
Features of AI-Powered Quality
Management Software
Automated Call Scoring
Instantly evaluates every call for tone, accuracy, and protocol adherence.
Sentiment & Emotion Detection
Identifies caller mood and emotional cues to improve engagement.
100% Interaction Monitoring
Analyzes all voice and text interactions without missing a single conversation.
Custom Evaluation Criteria
Configure scoring rubrics tailored to campaign, region, or industry needs.
Real-Time Agent Coaching
Delivers feedback and guidance live during calls to boost performance.
Compliance Risk Alerts
Flags violations and risky language automatically to protect your brand.
Multilingual Analytics Support
Supports multiple languages for global quality management in real time.
Employee Life Cycle Management
Automates hiring to retirement, improving onboarding, tracking, and compliance.
Marketing AI
Automates outreach on WhatsApp, Meta Messenger, Email, & SMS using behavioral data & GPT-driven content.
Advantages of AI-Powered Quality
Management Tool
Scalable QA Automation
Analyze thousands of calls without increasing headcount or QA costs.
Faster Issue Resolution
Real-time alerts help supervisors address problems before they escalate.
Improved Compliance Monitoring
Ensure adherence to industry regulations with automated policy checks.
Consistent Agent Evaluation
Eliminate human bias with AI-based scoring and benchmarking.
Deeper Customer Insights
Analyze sentiment and behavior trends across channels and campaigns.
Enhanced Training Programs
Use data-backed feedback to personalize training and skill development.
Boosted CSAT and NPS Scores
Deliver better experiences that translate into higher customer satisfaction and loyalty.
Get In Touch
Upgrade Your Call Center Quality with Omind’s
AI-Driven QMS Solution
Empower your QA teams with intelligent automation. Contact us today to see how Omind’s AI-Powered Quality Management System can transform call center operations, compliance, and customer satisfaction.
Trusted by industry-leading brands worldwide.
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Frequently Asked Questions
You Have Questions We have Answers
It’s a software solution that automates QA processes using AI to monitor and evaluate every interaction.
Yes, it supports omnichannel quality monitoring including voice, chat, and email conversations.
Absolutely. The system includes compliance detection features that align with HIPAA, PCI, and more.
Unlike manual QA tools, it provides real-time analysis, 100% interaction coverage, and bias-free scoring.
Most clients are up and running within 1–2 weeks with API-based integration into existing systems.
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