Arya · Advanced AI Engine
One AI engine. Five roles.
Acts as your quality auditor.
Arya AI is an advanced AI engine that works alongside your contact center teams — auditing quality, coaching agents in real time, summarizing calls, surfacing product feedback, and running the operational cockpit. One intelligence layer from Omind, five ways it earns its keep.
Quality Auditor Coach Co-Pilot Product Lens Digital Cockpit
Not another point tool.
An AI colleague across the operation.
Arya AI sits inside contact center workflow — reading conversations, watching performance, surfacing coaching, summarizing calls, categorizing tickets. Not a dashboard to check. An AI engine that acts.
The Five Roles
One engine. Five places it shows up.
Arya is a single intelligence layer that plays five distinct roles across your contact center — each turning operational data into action.
Why Arya
Built for business outcomes,
not dashboards.
Measurable improvements in customer satisfaction, revenue, and agent effectiveness — with evidence within the first quarter. That’s what Arya AI delivers from day one.
01
Customer satisfaction that lifts itself
Streamlines interactions, catches friction early, and identifies the moments that drive CSAT and NPS up — quarter over quarter.
02
Revenue you can trace to the call
Surfaces upsell and cross-sell signals inside conversations, improves sales conversion, and feeds product decisions with real customer voice.
03
Agent expertise,
compounding
Continuous coaching, in-call assistance, and personalized training plans mean every agent gets better — and the best ones get measurably great.
01 — Quality Auditor
Evaluates every interaction.
Not a sample of them.
Arya AI scores every agent interaction against your organizational framework — compliance, soft skills, product knowledge — and turns the findings into a Training Needs Analysis, not just another report. The Arya AI engine removes sampling bias, so every interaction is reviewed the same way.
- Scores compliance, soft skills, and product knowledge consistently
- Feeds findings directly into Training Needs Analysis (TNA)
- Surfaces coaching moments tied to specific conversation segments
- Removes sampling bias — every interaction reviewed the same way
02 — Coach
A supervisor who never
misses a coaching moment.
Arya acts as a virtual supervisor with full product and process knowledge — guiding agents on soft skills, pronunciation, and tone. Every coaching plan built by the Arya AI platform is personalized to the agent, not copy-pasted from a template.
- Personalized weekly coaching plans per agent
- Soft skills, pronunciation, and tone guidance
- Tracks delta between coaching cycles — measurable impact
- Surfaces moments supervisors should intervene on personally
03 — Co-Pilot
Notes, scripts, SOPs.
Live, while the call runs..
Arya sits alongside your agents inside the tools they already use — summarizing calls as they happen, taking notes, surfacing the right script at the right moment, and handling SOP lookups. The Arya AI co-pilot eliminates post-call notetaking and context switching.
- Live call summarization — no more post-call note-taking
- Contextual script and SOP guidance mid-conversation
- Integrates into existing desktop without swivel-chair tools
- Passes clean summary and action items to CRM automatically
04 — Product Lens
Customer conversations,
translated into product signal.
Arya channels relevant customer feedback from conversations directly into actionable product intelligence — informing strategic decisions with real voice-of-customer data, not survey fragments.
- Extracts product signals from every conversation, continuously
- Trends, spikes, and emerging issues flagged automatically
- Routes signals to product, engineering, and operations teams
- Closes the loop between customer voice and roadmap decisions
05 — Digital Cockpit
One view. The whole operation, every shift.
The Arya AI operational cockpit manages backlog, TAT/AHT, resolution severity, and sentiment in one live view — with predictive CSAT/NPS and interaction categorization built in. For leaders who run contact centers, not just dashboards that display them.
- Predictive CSAT and NPS — know the score before the survey arrives
- Backlog, TAT, AHT, and severity in one live cockpit
- Interaction categorization and prioritization, automated
- Sentiment analysis across voice and non-voice channels
Arya AI Engine — Measured Across Enterprise Deployments
0
Distinct roles Arya plays across the contact center — one engine, five surfaces.
0 d
Typical time to first measurable improvement on CSAT, AHT, or compliance.
0 %
Of interactions analyzed — no sampling, no gaps, no blind spots.
Frequently Asked
Answers, without the hedging.
How is Arya different from a point tool like a QA scorer or coaching app?
Arya AI is a single intelligence engine that plays five roles across the operation — quality auditor, coach, co-pilot, product lens, and digital cockpit.
What kind of training does Arya provide for agents?
Personalized multi-week plans tailored to each agent — the Arya AI coach guides them on soft skills, pronunciation, tone, product knowledge, and resolution patterns.
Can Arya integrate with our existing systems?
Yes, Arya AI engine integrates seamlessly with your existing contact center tech. It runs alongside the existing stack.
How does Arya improve customer satisfaction?
Three compounding ways: the Arya AI engine analyzes every interaction to predict CSAT before the survey arrives, coach agents on the specific moments that move CSAT up, and surfaces product and process issues that drive dissatisfaction so they can be fixed at the source, not worked around on the call.
What outcomes do deployments typically show?
Within 90 days: measurable improvements on CSAT, AHT, compliance, and agent consistency. Over longer horizons: compounding gains as the coaching loops, product feedback loops, and operational insights accumulate — revenue from better conversions, retention from better experience, efficiency from better operations.
What is Arya AI by Omind?
Arya AI is an advanced AI engine built by Omind for enterprise contact centers. Unlike standalone QA tools, coaching apps, or analytics dashboards, Arya is a single intelligence layer that performs five distinct roles from one underlying model. The Arya AI engine learns from every interaction across all five surfaces, so improvements in one role compound into improvements across the entire operation.
How does Arya compare to other AI platforms for contact centers?
Most AI platforms for contact centers offer one capability — QA scoring, agent assist, or analytics — as an add-on to a CCaaS product. Arya AI is purpose-built as a unified intelligence engine that covers all five: quality, coaching, co-pilot, product intelligence, and operational command.