Are you exploring Customer Success jobs in Kolkata or Assistant Manager roles in customer success and SaaS enablement? Omind is hiring an Assistant Manager – Customer Success to support global customers across processes in a work-from-office environment. This role is designed for professionals who can manage product demonstrations, drive customer adoption, and build long-term customer relationships while delivering measurable business outcomes.
This is a full-time, on-site role based in Kolkata, India, supporting global customer success initiatives.
Job Description
About the Role
As an Assistant Manager – Customer Success, you will own end-to-end customer engagement activities, including product demonstrations, enablement sessions, adoption tracking, and renewal support. You will work closely with customers to understand their goals, recommend solutions, and ensure continued value realization from the product.
Key Responsibilities
- Conduct product demonstrations for new and existing customers, showcasing features, best practices, and tailored solutions
- Own the complete demo lifecycle, including demo readiness, delivery, solutioning, and closure
- Deliver enablement and training sessions on existing features and new product releases
- Monitor customer product usage and identify opportunities to improve adoption and engagement
- Proactively recommend solutions to enhance customer satisfaction and value realization
- Build and maintain strong customer relationships by understanding business goals and challenges
- Provide continuous support and solution guidance throughout the customer lifecycle
- Lead renewals and upsell initiatives for allocated customer accounts
Responsibilities may evolve based on business and customer requirements.
Job Requirements
Education
- Bachelor’s degree
Experience & Skills
- Minimum 3 years of experience in customer success or account management
- Experience in a SaaS environment preferred
- Experience in the contact center industry is an added advantage
- Strong communication skills with the ability to build rapport and trust with customers
- Problem-solving mindset with a focus on customer satisfaction and results
- Ability to work independently while collaborating effectively in a fast-paced environment
Why Join Omind?
At Omind, customer success teams play a critical role in driving product value, customer adoption, and long-term partnerships. As an Assistant Manager – Customer Success, you will work in a structured, performance-driven environment where ownership, solutioning, and customer impact matter. This role offers the opportunity to strengthen your expertise in product enablement, customer engagement, and account growth while contributing to global customer success outcomes.